Terms & Conditions

PAYMENT OPTIONS

For on-line orders we are only able to accept payments by credit card. Should you wish to pay by bank transfer, please contact us from "Contact us" page.

Our shopping cart is supported by Paymate and it usually takes one business day for them to process your payment. You will be notified by email once your payment is processed.

DELIVERIES

We will ship your order within 1 working day after your payment is processed. Payments processed between Friday and Sunday will be shipped out on the following Monday.

Standard NZ post delivery time:

North island 1-2 business days

South island 1-4 business days

Rural delivery addresses  1-5 business days

POST AND PACKAGING FEE

If you order over $65 worth of product, your order will be delivered free of charge. Otherwise following flat rate will apply.

NZ nationwide (excluding rural delivery)   $6.50

Rural delivery addresses  $9.50

Your order will be delivered by NZ post and it is tracked and traceable.

We do not deliver outside New Zealand.

For more details, please go to Shipping page.

RETURNS, EXCHANGES AND REFUNDS

For whatever reasons, if you do not wish to keep unopened product(s) you ordered, contact us within one week of receipt and return the goods to us. We'll be happy to exchange it or provide a refund (Shipping charge is non-refundable). You will be required to pay the postage, but we will cover the cost of sending any replacement to you. If you wish to return the item, please contact us from "Contact us" page or by email: [email protected]

If we have made a mistake with your order, please contact us as soon as possible. We will send out a replacement along with a post bag for return of the incorrect product.

DEFECTIVE OR DAMAGED GOODS

If you think there is a problem with any item in your order please contact us by email within one week of receiving the item. We'll make an arrangement as necessary.

OUT OF STOCK

If by chance you have ordered something that is out of stock, we will contact you immediately and let you know availability, if you'd like to select something else or to have your money refunded to the credit card used for purchase.

PRICING

All prices shown on this site are in New Zealand Dollars (NZD).

Prices include GST (15%)

Prices are subject to change without notice. 

PROMOTION AND COUPONS

You cannot use two different promotions and coupons at the same time.

CHANGES IN TERMS AND CONDITIONS

Just Green Tea Ltd. may at any time revise these terms by updating this posting. To remain apprised of the current terms, users should check this page regularly for changes. Your use of our site following any such change means that you agree to the modified rules.